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Акции: Регулярные бонусы равным образом акции для улучшения игрового процесса.
We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
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В плане техподдержки у букмекера все отлично, сотрудники – вежливые равным образом стараются со вкусом удручить любую проблему.
Круглосуточный живой чат, поддержка по электронной почте
The player from Germany made a deposit, and since then she wasn’t able to use her account. She later informed us, that the website is accessible again, site therefore we marked this complaint as resolved.
Линия по ставкам – достаточно широкая, коэффициенты тоже радуют (по крайней мере – повсечастно ТОПовые события).
When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
The player from Germany has been experiencing difficulties withdrawing her winnings due to ongoing verification.
She had been charged extra for each deposit, and her withdrawal was consistently declined. The casino eventually closed her account and offered a refund, but she faced issues due to her bank not supporting IBAN. After we intervened, the casino confirmed a refund of £80.02. The player received £77.79 and confirmed the resolution of her complaint.
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
The player from the Czech Republic had requested a withdrawal four weeks ago after successfully passing verification. Despite multiple inquiries via email and live chat, the casino had not processed the withdrawal and it had remained in pending status. The player had confirmed that he had used a match bonus, but there was no bonus money left in his account.
The player from Germany has requested withdrawals almost two weeks ago. They haven’t been received yet. Player’s complaint has been resolved successfully.
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